Help Center

Please log in to your account in order to check whether your package is still being carefully put together by our packers or if your package is already on its way to you! Once you are able to view your most recent order within your account, you will either notice the word “Unfulfilled” or “Fulfilled” as your order status!

If your order status is unfulfilled then your order is still being processed and will be shipped out shortly! We typically ask our customers to allow 3-5 business days (excluding holidays and weekends) for processing!

If your order status is fulfilled, then your package is on its way to you and you should have received an email from us containing your tracking information. Please be sure to check your spam mail if you never received a tracking email from us as sometimes they are sorted into your junk mail folder!

Still haven’t received your order even though your order status says “delivered”? Try checking with your neighbors first to make sure the package didn’t get delivered to their house instead. Sometimes, mail carriers leave packages at nearby doors by mistake (oops!).

Occasionally USPS will mark packages as "Delivered" before they've actually left the package at your address. Typically they show up within 24-48 hours after being marked as "Delivered", so hang tight for a day or two!

If you don’t have any luck there and you still haven't received your package after 48 hours of it being marked as "delivered", we’ll be happy to look into shipping you a replacement order. Just contact us at the “Submit a Request” link below, and send us your name, shipping address, the email used to place your order and your order number. We’ll get back to you ASAP with more details on your package status.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.

• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.

• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

• For returns, please email info@pribilycosmetics.com with the subject 'Returns' and include your order number, name and the reason for the return.

• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

• Please note that customers are responsible for shipping costs of returned items.

• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.

• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping can take anywhere from 1 to 4 weeks depending on which country you are shipping too, so you can estimate that it will take about that long from the time your package ships until you will receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:

• the price paid for the goods,

• the insurance cost,

• the shipping cost.